FAQ’s


Shipping FAQ

What shipping methods do you use and how long does it take?

We have the UPS Ground  which costs USD $9.95 – $12.95  and is FREE for orders of 3 jars or more. It takes 2-3 business days.

For US orders we also have an option for UPS Overnight  (USD $26.95 – $34.95) and takes 1-2 business days.

For Canada orders we also have an option for UPS Standard (USD $14.25 – $28.95) and takes 2-3 business days.

Guaranteed overnight shipping to most locations.  (Cutoff time is 1PM PST, available from Mon-Fri only)

How much do you charge for shipping?

Shipping costs are as follows and are depending on where we have to ship and how many bottles you order.

SHIPPING TYPE ARRIVAL TIME PRICE
UPS Ground 2 – 5 business days $9.95
UPS World Wide Express shipping 5 – 7 business days $60.00
UPS Overnight 1 – 2 business days $32.95
UPS Canada Standard 2 – 3 business days $19.25

*Business days do not include weekends and holidays.

Will my order be shipped out the same day I order?

All orders received before our daily shipping cutoff (1 PM PST) will be processed the same day.  All other orders will be processed and shipped the following day.

 

Payment FAQ

What Credit Cards do you accept?

We accept payment options through PAYPAL.


Do you offer any other payment options besides credit card?

At this time we only accept  via PAYPAL.

Disclosure and Privacy FAQ

What is your privacy policy?

We adhere to a very strict privacy policy collecting only enough information to process your order. Any information you submit to us will be kept completely confidential and it will never be shared with or sold to outside parties.

 

Will my email or telephone number be given out to anyone else?

Absolutely not! Your email, telephone number and other personal information will never be given to anyone else. It is kept in our database for future reference when you make another order. You will only be contacted when we need to verify your order or if there is a problem with the order.